Getting started in my career, I never imagined I would work in sales or go speak at conferences! I was very nervous and I think that showed. What was worse is I had the first breakout after lunch and the next room was a dive into chaos engineering! I learned a LOT from this event and later revamped my talk to present to the DevOps meetup in Kansas City.
In the IT Industry, many incidents have been misunderstood or blown out of proportion due to poor handling of communications during and right after a crisis arises. The how, when, and how much communication can be the difference between a media frenzy and an outage that people work through and forget about. Ever since a database outage in January of 2017, companies and contributors have received timely and effective communication from Gitlab.